Shopping Guide

Delivery and shipping

Courier	We are actively developing our international shipping methods, and please note that the international shipping fee may differ from the domestic shipping fee. For further details, please contact us from the CONTACT page.
Shipping fee	We are actively developing our international shipping fee, and please note that the international shipping fee may differ from the domestic shipping fee. For further details, please contact us from the CONTACT page.
Receipt of item

Payment methods

Credit card	VISA, Master Card, American Express, and JCB are available. Please note that we accept only lump-sum payment using credit cards. Payment in installments and lump-sum bonus payments are not available.
Cash on delivery	Cash on delivery cannot be applied to international shipments.

Notification of the Act on Specified Commercial Transactions

Seller	Kobayashi Tool Mfg. Co., Ltd.
COO	Takuma Kobayashi
Location	13-27 Nikkocho, Sanjo City, Niigata, 955-0057, Japan
Phone number	+81-256-33-2626 (headquarters)
Web	https://muthos-homura.jp/en/
E-mail	info@muthos-homura.jp
Fees other than items	Shipping fee
Payment method	Credit card Note : Cash on delivery cannot be applied to international shipments.
Payment due date	Credit card payments depend on the card company you use. Note : Cash on delivery cannot be applied to international shipments.
Delivery date	Stock items: We will ship within three business days after payment is completed or confirmation of payment. Out-of-stock items: Please inquire via email. Custom-made product: We will inform you of the delivery date separately according to your specification. *If it is urgent, please call us first.
Delivery	We will deliver your package through our designated carrier.
Returns and exchanges	If the items are damaged during shipping If the items have an initial failure If incorrect items are delivered When the cases above occur, please contact us within 7 days of receiving the items. We cannot address returned items that have passed more than 7 days after receipt. Additionally, we will bear the shipping fee for returns and exchanges due to shipping mistakes or initial failure products. We do not accept order cancellations after ship. Please make sure to place your order correctly. There have been cases where an order was placed by mistake, and the delivery was refused upon arrival. Be sure to order the correct items. When accepting returns due to customer’s circumstances If we accept returns due to customer’s circumstances, we will charge a return processing fee (1,100 yen per product, 20% for 5,000 yen or more). We will transfer the amount after subtracting the procedure cost x quantity + shipping fee from our company + transfer fee from the items price to the account designated by the customer. 【Delivery address】 13-27 Nikkocho, Sanjo, Niigata, 955-0057, Japan Kobayashi Tools Co., Ltd. Attn :Muthos Homura TEL: +81-256-33-2626 Color Disclaimer Please note that the actual colors of the product may appear slightly different from what you see on your computer monitor, as different monitors display colors differently and individual color perception can also vary. Therefore, we cannot guarantee that the color you see accurately represents the product’s color. If you wish to confirm the colors before making a purchase, please contact us. Due to the characteristics of our products, the appearance may differ from what is shown below, but this does not indicate a defective product. We kindly ask you to understand our philosophy before making a purchase. ① The finish polishing process aims to achieve the desired appearance and shape while preserving the exact blade shape designed by MC. However, some minor scratches may still be present. This is because the priority during the design process was to ensure the functionality and safety of the blade. ② The wooden parts are made of natural materials, so the color and grain of each wood may vary from piece to piece. Those are unique characteristics and impossible to achieve with resin or mass-produced products. ③ Since assembly is done manually, there may be small scratches around the screws.
Return period	Please contact us within 7 days of delivery. In principle, we cannot accept returns over 7 days of delivery.
	Please note that customers are responsible for the cost of return and exchange shipping for circumstances that are their own responsibility. If a defect is due to our error, we will cover the cost of return shipping. Please select the cash on delivery option. We will process your refund through a bank transfer.
Others	Our company uses a transmission form that is protected by SSL (Secure Socket Layer), which encrypts and secures the communication between the server and the computer you use, preventing any unauthorized access to the information you enter. Credit card information is sent directly to a payment server operated by a payment agency using a token method (card information non-passage method), so it does not pass through the online shop server. Furthermore, we do not store any credit card information. The payment agency fully complies with PCIDSS, the security standard of the credit card industry.